Terms & Conditions

1. Terms of Use

Your access to and use of ("the Website") is subject to these terms and conditions. You must not use the Website for any purpose which is unlawful and/or prohibited by these terms and conditions. By using the Website you are deemed to have read and accepted these terms and conditions.

2. Ownership of the Website

The Website is owned and operated by Devon Duvets. Our contact details are set out in the "Contact Us" section of the Website.

3. Our liability

The information on the Website is intended to be useful and informative for customers, investors, potential investors, employees and potential employees of Devon Duvets and its subsidiaries. Devon Duvets will use reasonable care to ensure that information is accurate and is kept up to date, but cannot guarantee this. Devon Duvets shall not be liable for any losses or damage that you may suffer as a result of relying on this information. The contents of the Website do not constitute an invitation to invest in shares of Devon Duvets.

Devon Duvets makes no warranty that:
the functionality of the Website will be uninterrupted or error free;
defects will be corrected; or
the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. To the extent permitted by law, Devon Duvets will not be liable for any losses arising out of your use of the Website. This includes direct, indirect or consequential losses including loss of business, loss of profits and any loss of or damage to data.

Nothing in these terms and conditions shall be construed as seeking to exclude the liability of Devon Duvets for death or personal injury caused by its negligence.

4. Links to other websites

There may be links to external websites on the Website. The links are placed there for your convenience but Devon Duvets accepts no liability for the content or accuracy of any of those sites. The inclusion of such a link does not indicate that Devon Duvets endorses that site.

5. Intellectual property rights

Devon Duvets is a registered trademark.  We are the owner of the trademark and owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties. All such rights are reserved.

All copyright and other intellectual property rights in the Website and its content belong exclusively to Devon Duvets or its licensors. By accessing the Website, you agree that you will access the content for your personal non-commercial use only. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the consent of Devon Duvets

6. Data protection

Devon Duvets acknowledges its obligations under the Data Protection Act 1998 and related legislation. It will only use personal data collected via the Website in accordance with that Act and the privacy policy located on the Website.

Devon Duvets shall use its reasonable endeavours to ensure that any personal data is kept secure but due to the nature of the internet Devon Duvets cannot accept any liability for those who intentionally attempt to gain unauthorised access to the Website (to the extent permitted by law).

7. Cancellation and Returns

Devon Duvets will of course accept returns of all faulty goods and will refund the cost of the additional postage involved.  Faulty goods will be either repaired, refunded or replaced.  Please read the Guarantee section of these Terms and Conditions for full details.

Goods that are not faulty, may be returned within 14 days of receipt in accordance with your Consumer Rights. The goods must be unused and still in their original packaging, and shipping protective packaging, together with the original order confirmation as a proof of purchase. We cannot refund the return postage.  The items returned will be inspected by our quality assurance team and should be in good condition.  For hygiene reasons we are not able to accept returns for items that have been used or tried, unless they fall under the terms and conditions of our 5 Year Guarantee.

Upon the return of any items, packaging will be left unopened for 72 hours, in line with our workshop hygiene and safety protocols, and then inspected by our quality control team with any refund due made once inspection is completed.

Returns should be made to:

Devon Duvets Ltd
Unit 9, Bluewater Estate
Bell Close
Devon.     PL7 4JH 

Funds will be credited to the original method of payment.

NOTE: For hygiene reasons, we do not operate a trial purchase scheme and are not able to exchange products once they have been used.  This does not affect your consumer rights as per the terms and conditions of our website but the item must be unused and in its original packaging if you change your mind regarding what you originally purchased.  Because of this, you can be assured that every product which leaves our workshops has never been used previously and is of a high level of hygiene and has not received any cross contamination; a very important consideration.


8.  Guarantee

Each duvet, pillow and mattress topper comes with a 5 year guarantee against:

  • Case stitching coming apart.
  • Faulty workmanship during manufacture, such as holes or fabric flaws, filling escaping from the product, migration or clumping of filling that is not attributed to natural settlement.

To claim on your guarantee, please email [email protected] or call us on 01752 345399

When claiming:

  • Proof of purchase is required.
  • Some of our items may qualify for a repair service should they fail during the guarantee period.
  • We reserve the right to use alternative/similar materials, where the original is no longer available, but cloth cannot be matched to the original.
  • If your product cannot be repaired, we will replace it with the same one or, if no longer available, substitute an equivalent specification or value towards the purchase of a new product at our discretion.
  • Please adhere to washing and care instructions, otherwise you won't be protected under the terms of this guarantee.
Guarantee does not cover/apply:
  • Damage caused by abuse or normal wear and tear.
  • If animals have been allowed to sleep or walk on the product.
  • Unsanitary duvets, pillows or mattress toppers.
  • If you've purchased a whole matching range of duvet, pillow and mattress topper, only the faulty item will be covered.
  • Accidental damage or weather perils:  you may find that this type of damage is covered by your household contents insurance policy.
  • Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
  • Servicing, inspecting or cleaning of the product and failure to follow care instructions.
  • Deliberate damage or neglect of the product.
 9.  Compliance
All of our handcrafted products are made in Devon and are made to comply with British Standards and regulations.  Standards differ from country to country even within Europe so please check that British standards are compliant to the relevant country if purchasing and/or using outside of Great Britain.

10. Facebook Competition Terms & Conditions
  1. The promoter is: Devon Duvets Limited (company no. 07201126) whose registered office is at Unit 9 Bluewater Estate, Bell Close, Plympton, Plymouth, Devon, PL7 4JH.
  2. The competition is open to UK residents aged 18 years or over except employees of Devon Duvets Limited and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter are via
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. Closing date for entry will be clearly shown on the competition Facebook post. After this date the no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows:

By submitting a comment as requested in the competition Facebook post you will be entered in to a random draw.

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  4. Winners will be chosen at random from all entries received 
  5. The winner will be notified by email and/or Facebook message within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  6. The promoter will notify the winner when and where the prize can be collected. 
  7. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  8. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  9. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  10. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  11. The winner’s name will be available 28 days after closing date by emailing the following address: [email protected]
  12. Entry into the competition will be deemed as acceptance of these terms and conditions.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing your information to Devon Duvets Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at
  14. Some additional Terms and Conditions which you might wish to include if relevant:
  15. Devon Duvets Limited reserves the right to cancel the competition if circumstances arise outside of its control.

11. General

Except as expressly provided in these terms and conditions, a person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term. This does not affect any right or remedy of the third party which exists or is available apart from that Act.

These terms and conditions contain all of the terms and conditions relating to your use of the Website. This acknowledgement shall not apply to any misrepresentations and/or breaches of warranty which constitute fraud.

If any term or provision in these terms and conditions shall be held to be illegal or unenforceable in whole or in part such term or provision shall be deemed not to form part of these terms and conditions. The validity and enforceability of the remainder shall not be affected.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. You hereby irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Devon Duvets Ltd
9 Bluewater Estate
Bell Close
England      PL7 4JH 

© Devon Duvets copyright 2019